No limits to your customer experience
云 Customer Experience provides an integrated, holistic view of each customer through connected data sources, so you’re not limited to a specific location. This enables you to deliver a consistent, hyper-personalised experience across all channels and touchpoints, with the added benefit of greater team collaboration and efficiency.
Our areas of expertise
Omnichannel
Our Omnichannel solution provide seamless customer journeys that are built using integrated channels, with the required context for agents to deliver an enhanced customer experience from anywhere. Our end to end service capability unlocks value for our customers and provides a clear Customer Experience strategy
自动化的出站
Our cloud based outbound dialer solutions are highly scalable and are ideally placed to help you unlock your business campaigns. Our unique ability to provide an end to end solution including voice connectivity and minutes allowing us to craft solutions that deliver on both your client experience and commercial expectations
Compliance and Fraud
Compliance and fraud are topics that are top of mind for most businesses, our comprehensive solutions include real-time biometrics and analytic tools that can help combat and prevent fraud from happening. Compliance recording and evaluation tools are standard in our solution offerings and are enhanced by integrated solutions that guide agents behaviour
Workforce Engagement Management
Our Workforce Engagement Management solutions provide end-to-end toolsets to manage employees. This includes traditional workforce management functions as well as enhanced quality and performance management capabilities. Our consultants have extensive operational experience to help unlock true business value.
安全的设计
Our customer experience solutions provide a secure customer experience that allows your organisation to present itself in the best possible light to enhance your reputation and strengthen your customer retention. Keeping customer satisfaction at the core we provide secure by design services that integrated, automated and optimise your business strategy.
Why choose Dimension Data?
Deep industry experience
We service clients across all sectors including financial, 健康, 电信, 制造业, and government sectors.
全球专业知识
By leveraging our relationship with NTT Ltd., we're able to provide best suited global solutions to our local customers.
全球伙伴关系
Connected with the industry’s most trusted strategic alliance partners.
结果集中
We partner with our customers to develop solutions that solve business problems
